Palo Alto University Help Center
Palo Alto University
CONCEPT Continuing and Professional Studies
Palo Alto University
General Questions
Undergraduate Program FAQ
Master of Social Work FAQ
Master of Arts in Clinical Mental Health Counseling FAQ
Master of Science in Psychology FAQ
PhD in Clinical Psychology FAQ
PhD Counselor Education and Supervision FAQ
Applying to PAU
About Palo Alto University
Policies and Consumer Information
Locations and Facilities
Equity and Inclusion
Student Success
Alumni
Community
Institutional Research
Finance and Accounting
Office of the Provost
Research, Centers, Clinics
Information Technology
Library
Veterans' Information
Giving to PAU
CONCEPT Continuing and Professional Studies
Live Programs (CONCEPT)
On-Demand Programs (CONCEPT)
CONCEPT Certificates/Certifications
Billing for CONCEPT programs
Partnering with CONCEPT
CONCEPT Website
CONCEPT Account
Group Training Information
Continuing Education with CONCEPT
Other CONCEPT inquiries
Back to home
Palo Alto University Help Center
CONCEPT Continuing and Professional Studies
Palo Alto University
General Questions
Undergraduate Program FAQ
Master of Social Work FAQ
Master of Arts in Clinical Mental Health Counseling FAQ
Master of Science in Psychology FAQ
PhD in Clinical Psychology FAQ
PhD Counselor Education and Supervision FAQ
Applying to PAU
About Palo Alto University
Policies and Consumer Information
Locations and Facilities
Equity and Inclusion
Student Success
Alumni
Community
Institutional Research
Finance and Accounting
Office of the Provost
Research, Centers, Clinics
Information Technology
Library
Veterans' Information
Giving to PAU
CONCEPT Continuing and Professional Studies
Live Programs (CONCEPT)
On-Demand Programs (CONCEPT)
CONCEPT Certificates/Certifications
Billing for CONCEPT programs
Partnering with CONCEPT
CONCEPT Website
CONCEPT Account
Group Training Information
Continuing Education with CONCEPT
Other CONCEPT inquiries
CONCEPT Continuing and Professional Studies
Palo Alto University's Continuing Education programs
Live Programs (CONCEPT)
My Live program doesn't show on my dashboard
Where can I find my evaluation verification code?
Will I receive all materials for the live training program?
How do I download and print a copy of the live training materials?
How do I obtain a copy of my certificate for the live progam?
Why is my live program not showing as 100% complete?
I cannot attend the live program, will I get access to the on-demand program?
How do I navigate a live program?
I didn't receive my zoom link for a live program
See more
On-Demand Programs (CONCEPT)
Will I receive all materials for the on-demand training program?
My on-demand program doesn't show on my dashboard
How long do we have access to on-demand trainings?
Why is my on-demand program not showing as 100% complete?
How do I download and print a copy of the on-demand training materials?
Are there pre-requisites for your programs?
What is the shelf-life of your programs?
See more
CONCEPT Certificates/Certifications
Where can I find my evaluation verification code?
My evaluation is not loading?
How do I obtain a copy of my certificate for an on-demand program?
Can I purchase programs one-at-a-time and still earn a Certificate?
DBT certification
How do I embed a badge on LinkedIn?
What are certificates & how do they work?
See more
Billing for CONCEPT programs
How do I obtain a copy of a tax invoice?
Where can I get a copy of my receipt?
Do you offer financial aid?
Why is my card being declined?
How do I purchase for someone else?
Do you accept Purchase Orders?
Do you offer a group discount?
Do you offer a student discount?
How do I register multiple people?
What is your refund policy?
Do you offer scholarships for your programs?
Do you accept VA payments/GI bill?
See more
Partnering with CONCEPT
Can I write content for your blogs?
Can I become a CONCEPT Presenter?
Can I partner with CONCEPT to host a workshop, webinar, or conference for my organization?
Do you offer research opportunities?
How can I submit a CE proposal?
How can I make a request for CE sponsorship?
See more
CONCEPT Website
What internet browsers are compatible with your programs?
What are your Terms and Conditions?
What is your Privacy Policy?
What is your Data Collection policy?
What is your Grievance Policy?
See more
CONCEPT Account
What happens if I have two accounts?
How do I log into my dashboard?
How do I create an account?
How do I reset my password?
How do I change my email address?
See more
Group Training Information
Do you offer a group discount?
Can we change/transfer participants and/or training selections after purchase?
Continuing Education with CONCEPT
What is continuing education?
What are your current board approvals?
Is partial continuing education credit available for an uncompleted program?
Can your programs be used towards Board Certification?
Do CEs (CEUs) count as college credits?
Are your programs APA approved?
How do I know if a program qualifies for continuing education credit?
I am unable to find the continuing education credit I am looking for. Does that mean you do not offer it?
Can I receive continuing education credit in more than one state for a single program?
See more
Other CONCEPT inquiries
What are the PAU Alumni benefits?
What are the requirements for taking CONCEPT training programs?